SinglePoint announced that its subsidiary company Energy Wyze has launched a new AI bot technology that allows for the complete automation of booking appointments and automated lead generation. While still having the option for in-person interaction, interested customers are no longer required to be in direct contact with a representative to book an appointment. This AI technology is able to accurately gather information and coordinate an appointment to connect each individual with the right solar provider for them, regardless of their location.
“We’re thrilled with this cutting-edge innovation; this AI technology will enable our clients to maximize efficiencies with their client data. A common problem in this industry is follow up with customers. This technology solves that issue instantly,” said Joe Hupp, EnergyWyze COO. “The user experience was a top priority in the development of the AI technology, and it is able to simulate a two-way conversation. Users are able to enter a message as though they were communicating with a human representative via text message, Facebook Messenger and Instagram Messenger, and the AI is able to reply in kind.”
Energy Wyze continues to develop technology that assists solar installation companies as well as customers. Pairing the AI technology with Energy Wyze Solar CXM provides a seamless experience for companies to manage customer data from lead to installation. Solar CXM is a solar specific customer relationship management (CRM) tool akin to Salesforce. With automation features built throughout, the CXM users are able to manage their pipeline and keep customers engaged throughout their solar install process automatically, saving time, money and ultimately increasing engagement and lowering cancellation rates.
Energy Wyze will initially begin rolling out this completely automated booking feature in the Utah, Virginia, California and Connecticut markets before expanding to Colorado, Texas, and finally launching nationwide. The AI bot is projected to save thousands of dollars and countless time without sacrificing accuracy, efficiency, or customer experience. Interested parties are encouraged to reach out to info@energywyze.com.
“The initial tests have gone flawlessly, and we are eager to put this program in place across the board. We’re looking forward to other applications of this technology and to the advancements yet to be made in other areas,” said Che Oliver, CMO of Energy Wyze.
